What can investors do if the records fail to show their the accounts they claim?

IPF effects payment even if the compensation due an investor cannot be ascertained as laid out above, but, is certified by a final court decision. If that occurs, the investor may submit the claim for compensation along with the underlying court decision within 90 days after the decision becomes final and enforceable.

If an IPF member fails to acknowledge a claim made by a customer for compensation, the investor wishing to be indemnified, must assert its claim by taking civil action before the IPF member is brought under liquidation or during liquidation if the proceedings have started.

Investors may assert the claims that remain unsettled after the procedure for compensation by the IPF closes within the framework of liquidation and customer claims have precedence over other creditors claims for the assets brought under liquidation.